Newsroom

Press Releases

STAMFORD, Conn., April 7, 2020

Gartner Identifies Three Steps to Align Marketing and Sales for Successful Demand Generation Programs

Business Disruption from Coronavirus Means B2B Marketers Must Align with Sales to Effectively Engage High-Value Prospects and Customers

B2B buyers increasingly leverage both marketing and sales-led channels throughout the buying process, but often fail to realize their true value due to differing priorities between marketing and sales departments, according to Gartner, Inc.

“Effective B2B demand generation relies on collaboration between marketing and sales. In this current environment with coronavirus-related business disruption impacting businesses around the globe, this type of alignment is more important than ever,” said Noah Elkin, vice president analyst for Gartner for Marketers. “Implementing a shared vision and processes enables both departments to focus on collectively serving the needs of their highest-value customers and prospects.”

Marketers have been focusing their efforts on driving engagement through digital content development and delivery, and improved engagement measurement to secure a faster sales handoff. Meanwhile, sales has been boosting the team’s in-person capabilities through the use of prospecting tools, sales enablement content and activities such as stakeholder mapping. This is resulting in a disjointed experience that does little to ease a complex purchasing journey.

To overcome this hurdle and create harmony, Gartner recommends the following three steps:

Step 1: Bring marketing, sales and other stakeholders together around common objectives

The first step involves getting marketing and sales leadership to the table — at a minimum, the heads of both departments. Marketing and sales leadership play crucial roles in ensuring everyone’s role in the partnership is clearly defined, from the management level down to those on the front lines. This includes setting clear expectations on outcomes, establishing rules of engagement for all involved to follow and agreeing on shared metrics and accountability.

Step 2: Focus efforts on driving positive customer outcomes

Efforts to drive positive customer outcomes can alleviate some of the challenges marketing and sales may face when working together. Even if marketing and sales approach customers from different perspectives, both organizations are invested in their ability to deliver results for customers. Driving positive outcomes requires marketing and sales to unite around a common framework for prioritizing customers and accounts.

Step 3: Address gaps in core lead management processes

One of the most critical parts of an effective lead management process is for marketing and sales to jointly define what makes for a good lead, especially as it passes from one stage of the funnel to the next. Agreement on the minimum criteria a lead must meet before sales engagement is essential. From marketing’s perspective, getting this right is at the core of building a high-trust relationship with sales.

“All three of these steps involve active evaluation and frequent corrections to optimize outcomes,” said Mr. Elkin. “Develop a joint program that aligns all departments and stakeholders and uses shared customer data to identify areas of opportunity. Then, apply a plan of action that the shared team can jointly monitor and adjust for optimal performance.”

Additional information on these three steps is available to Gartner for Marketers clients in the report "Align Marketing and Sales to Fuel More Effective Demand Generation."

About Gartner for Marketers

Gartner for Marketers provides the objective, expert advice and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 15,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

Contacts