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STAMFORD, Conn, May 4, 2020

Gartner Says Marketers Should Accelerate Digital Marketing Initiatives Amid COVID-19 Pandemic

Now is the Time to Re-Evaluate Digital Marketing Strategies

The coronavirus pandemic is accelerating brands’ move to digital, and now is the time for marketing leaders to re-evaluate their digital marketing initiatives, according to Gartner, Inc. Amid an economic downturn, marketing leaders are planning to increase investments in digital and social marketing, but pull back spend in areas like paid search and indirect ad buys.

“Due to suppressed consumer demand – a direct result of the COVID-19 pandemic – a wide range of industries experienced declines in total desktop traffic in the first quarter,” said Lili Meng, principal in Gartner’s Marketing practice. “To best optimize both short-term objectives and create long-term efficiencies, marketing leaders must first focus on what to put spend behind versus where. Once they settle on what they want to communicate to consumers, they must shift their digital marketing mixes in order to better scale messaging.

“Consumers are no longer clicking through to sites from traditional ad formats, so marketing leaders must now adjust the messaging of ad creatives to enhance advertising effectiveness,” added Ms. Meng. “Leading brands are leaning more on cost-effective alternatives, including direct and organic search traffic, and utilizing more linking strategies to drive traffic from frequented sites.”

When re-evaluating digital marketing mixes, marketing leaders should consider the following:

  • Maximize Organic Search Discovery – Monitor performance on search keywords, pulling back from paid search where organic search is the dominant driver of site traffic. To drive more organic search visibility and minimize reliance on search ads over time, optimize webpages for common search queries to increase content relevancy, including adjusting meta tags.
  • Adjust Ad Messaging and Spend – Revisit the messaging of advertising creatives prior to making any further changes to advertising spend allocation. Then test different ad formats across channels to pinpoint where it makes sense to invest additional spend.
  • Capitalize on Digital Video – Capitalize on video viewership momentum by investing more in ad placements on video-first sites seeing high traction. Maximize the ROI of video ad placements by developing creatives with differentiated messaging (e.g., highlighting relevant services or features in the current environment versus expressing concerns).
  • Leverage Partner Sites – Diversify the marketing mix to increase cost-efficiency by pivoting to channels that provide access to audiences on sites seeing momentum in traffic activity, including referral domains and social networks,.

Additional information on what marketing leaders should be doing amid COVID-19 is available to Gartner for Marketers clients in the report “Optimize the B2C Marketing Mix Through Shifts in Channel Activity.”

Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection of complimentary Gartner research and webinars to help organizations respond, manage and prepare for the rapid spread and global impact of COVID-19.

About Gartner for Marketers

Gartner for Marketers provides the objective, expert advice and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company and a member of the S&P 500. We equip business leaders with indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow.

Our unmatched combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. We are a trusted advisor and an objective resource for more than 14,000 enterprises in more than 100 countries — across all major functions, in every industry and enterprise size.

To learn more about how we help decision makers fuel the future of business, visit gartner.com.

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