Press Releases

STAMFORD, Conn., May 14, 2020

Gartner Says Nearly 30% of Marketing Leaders Believe Lack of Agility and Flexibility Negatively Impacts Marketing Execution During COVID-19 Pandemic

New Research Reveal Actions Marketing Leaders Should Take to Streamline Data & Analytics Efficiencies Amid COVID-19 Disruption

The coronavirus is forcing rapid change on consumers and brands, however, nearly 30% of marketing leaders believe that a lack of agility and flexibility negatively impacts their marketing execution, according to Gartner, Inc.

To remedy this, a Gartner poll of 362 marketing leaders on March 27 showed that 38% of marketing leaders report “developed scenarios for planning purposes” as one of the top operational steps they’ve taken to manage this time of business disruption (see Figure 1).

“One key element of effectively building and planning scenarios is data,” said Lizzy Foo Kune, senior director analyst, for Gartner for Marketers. “Marketing leaders look to data and analytics teams to offer insight into current trends and uncertainties to avoid making errors in decision making and help chart a clear way forward. But under the present circumstances, data and analytics teams are strained to deliver against expectation and need to develop new ways of handling current data requirements.”

Figure 1. Operational Actions Taken in Response to the COVID-19 Crisis

To streamline analytics efficiencies and enable rapid strategic response, Gartner recommends that marketing analytics teams take the following actions:

1.     Adopt lean principles to guide efficient analytics and insights functions. To efficiently manage data and insight requests, draw from the lean framework that has become prevalent in the manufacturing and startup industries. Defined as a production optimization methodology that eliminates activities that do not create value for customers, lean describes seven categories of possible waste. The most important categories to focus on minimizing waste are overproduction, processing and inventory.

2.     Prioritize requests to deliver data and insights faster. The pressure to deliver more insights more quickly has increased exponentially due to disruption from COVID-19. “To meet this demand, marketing leaders must identify what truly matters most, create a short set of criteria to prioritize each request and identify how best to address it. The criteria used should be objective and measurable,” said Ms. Foo Kune.

3.     Embrace agile principles to guide teams through uncertainty. Use agile work practices, including project sprints and frequent status checks, to foster a culture of collaboration. A time-boxed effort, called a “sprint,” fosters a flexible environment for experimentation and innovation while also ensuring that the data team is capable of pivoting in new directions as business needs and priorities change.

Additional information is available to Gartner for Marketers clients in "How Marketing Analytics Teams Adjust to Support COVID-19 Response." Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection of complimentary Gartner research and webinars to help organizations respond, manage, and prepare for the rapid spread and global impact of COVID-19.

About Gartner for Marketers

Gartner for Marketers provides the objective, expert advice and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit