To streamline analytics efficiencies and enable rapid strategic response, Gartner recommends that marketing analytics teams take the following actions:
1. Adopt lean principles to guide efficient analytics and insights functions. To efficiently manage data and insight requests, draw from the lean framework that has become prevalent in the manufacturing and startup industries. Defined as a production optimization methodology that eliminates activities that do not create value for customers, lean describes seven categories of possible waste. The most important categories to focus on minimizing waste are overproduction, processing and inventory.
2. Prioritize requests to deliver data and insights faster. The pressure to deliver more insights more quickly has increased exponentially due to disruption from COVID-19. “To meet this demand, marketing leaders must identify what truly matters most, create a short set of criteria to prioritize each request and identify how best to address it. The criteria used should be objective and measurable,” said Ms. Foo Kune.
3. Embrace agile principles to guide teams through uncertainty. Use agile work practices, including project sprints and frequent status checks, to foster a culture of collaboration. A time-boxed effort, called a “sprint,” fosters a flexible environment for experimentation and innovation while also ensuring that the data team is capable of pivoting in new directions as business needs and priorities change.
Additional information is available to Gartner for Marketers clients in "How Marketing Analytics Teams Adjust to Support COVID-19 Response." Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection of complimentary Gartner research and webinars to help organizations respond, manage, and prepare for the rapid spread and global impact of COVID-19.
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