Press Releases

MUMBAI, India, July 29, 2020

Gartner Predicts That By 2022, 60% of Hybrid Workers will Prioritize a Wellness-Equipped Smart Office Over a Remote Office

Application & IT Leaders Can Help Organizations Save Costs and Create Safer Office Spaces By Investing in Advanced Technologies

An increase in remote working employees and under-utilization of existing office spaces due to the COVID-19 pandemic will trigger a need for smart, wellness-equipped office spaces in the future, according to Gartner, Inc.

“Due to COVID-19 many offices remain unoccupied or underutilized as employees choose to work remotely,” said Gavin Tay, research vice president at Gartner. “However, once lockdowns ease, employees planning to return to the office will have heightened concerns about personal health and safety. Offices that have been turned into smart, wellness-equipped spaces make employees feel safer.”

Deploy Advanced Technologies to Create 24/7 Wellness Monitored, Safe Office Spaces

To build a wellness-monitored office, application leaders can start by initiating the use of integrated workplace management systems (IWMS) solutions that see to the health and safety of employees. IWMS and resource scheduling applications (RSAs) that use artificial intelligence and the Internet of Things (IoT), including motion sensors and beacons, can remind employees to adhere to social distancing rules based on their whereabouts. Keep ahead with contact tracing and promote the use of virtual personal assistants (VPAs) as wellness coaches.

Organizations should not only augment existing hygiene policies with thermal imaging systems but also invest in systems that monitor air quality in real time and keep employees informed. Additionally, features that provide the ability to continuously disinfect, improving air quality by reducing airborne and surface contaminants like viruses, bacteria, germs, volatile organic compounds, smoke, and other allergens will be important. Ultimately, cleaner air allows for improved recycling of air, which will contribute to energy-saving benefits as well as make the workplace healthier.

Strategies that focus on facilities modernization, more agile work environments and the value of employee experience will shape demands in smart workspace technologies.

Turn “Ghost Offices” into Recouped Real Estate Losses

Converting empty “ghost offices” into 24/7, healthy, co-working spaces will present organizations with added costs. However, it can be an important first step in a mitigation plan — allowing organizations to recoup some of their losses during a partial, phased or full reopening. Employees who do not want to work remotely or who lack a good work environment at home will be the first people to benefit from converted offices. Opening such facilities to remote workers from outside of the organization can present additional revenue opportunities, helping to recoup losses.

“Organizations can offer empty office spaces to co-working vendors, pitching them as smart and sustainable, healthy office spaces that can be managed with technologies and tools,” said Rashmi Choudhary, principal research analyst at Gartner. “After creating healthy co-working spaces out of the loss-bearing corporate real estate, remote workers with difficult work environments can use these office spaces. Booking co-working spaces whenever required through resource scheduling applications will become a convenience.”

Further information is available in the Gartner report titled “Transform Ghost Offices Into 24/7 Wellness-Monitored Co-working Offices and Capitalize on Tax Relief.”

Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center and the Reset your business strategy section on Complimentary research, insights and webinars are offered to help leaders build resilience on their path to business recovery.

About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit