... ServiceNow is evolving Employee Center Pro as an AI front door to enhance digital workplace productivity. Its successor, ServiceNow EmployeeWorks, elevates that strategy into an enterprise AI assistant. Analysis of ServiceNow’s efforts is vital to obtain strategic value or avoid overcommitments. Insights ...
Analyst(s): Mike Gotta | Jason Wong
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... As AI agents are integrated more deeply into business workflows, the demand and complexity of support for digital workplace teams will increase. Application architects must partner with learning teams to build blended programs that prepare all employees to interact effectively with AI agents. Overview ...
... Ongoing geopolitical changes are making digital sovereignty an imperative for global enterprises. CIOs should prioritize sovereignty as a strategic opportunity for technology resilience and business outcome instead of a regulatory mandate in order to implement the best technology stack possible. Insights ...
... CSCOs increasingly face resistance during their supply chain digital transformations. To address this resistance and increase transformation success, CSCOs should phase out previous ways of working, set up performance metrics on technology adoption and fund training for technology users. Gartner Research ...
... Access Research Already a Gartner client? Digital experience services contracts frequently fail to deliver expected business value due to complex, legacy agreements. SPVM leaders must embed outcome-based contracting and specific persona-aligned XLAs to guarantee provider alignment and measurable DX success ...
Analyst(s): Brett Sparks | Alan Stanley | Tom Sieber | Irada Veliyeva
... Cyber-enabled crimes are on the rise as digital threats intersect with the physical world. Adversaries are increasingly targeting executives in the cyber and physical realm, driving greater urgency for organizations to develop more robust cybersecurity strategies to protect their greatest asset — people ...
... Bank CIOs are evaluating how best to implement AI-driven digital banking solutions to drive future growth and competitiveness. This research explores how AI modular architecture, CX platforms and security controls can align technology investments with AI-based innovation and business outcomes. Insights ...
... Access Insights Already a Gartner client? Digital workplace demands are outpacing traditional IT operations. Heads of I&O must adopt site reliability engineering principles, specifically aligning DEX-based service-level objectives with outcome-driven metrics, to automate resource allocation, improve ...
Analyst(s): Stuart Downes | Robin Milton-Schonemann
... Digital IQ Index April 23, 2020 Pharma Rx U.S. 2020 The health and wellness sector is increasingly crowded, complex and competitive. Faced with new and expanding competition, brands are pivoting traditional investments to digital platforms to better engage stakeholders on their own terms and to deliver ...