... Related Gartner resources The Customer Service Rep Experience Survey The Connected Rep Strategy Strategic Planning Guide for Customer Service Leaders Client Story Revolutionizing Customer Experience with Value Enhancement Learn how Alice Sesay Pope, Vice President of Global Device, Digital and Alexa Sup ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Related Gartner resources Modernize the Finance Org Finance Transformation: Roadmap, Strategy, Trends and Framework The CFO's Guide to Human Leadership Mission-critical priority Create a best-in-class finance organizational structure that supports growth and breaks down silos between finance teams. How ...
... Gartner for Finance
Improving the Finance Strategy
Industry: Information Technology & Services
Revenue: $16 billion
Employees: 10,001+
Mission-critical priority
As a part of the company’s finance strategy, the CFO of an information
technology and services company needed to update its fin ...
... Related Gartner resources Help Digital Talent Fit Into Finance The New Operating Model for Autonomous Finance Guide to Building a Finance Technology Roadmap Mission-critical priority Execute digital transformation within finance and equip the finance team with the skills necessary to support new techno ...
... METAWATER offers optimum solutions for creating circulation of water resources while focusing on the plant engineering business, service solutions and public-private partnership projects. Alignment between these operations is essential. To strengthen cross-functional collaboration, the company neede ...
... Client Story
Operational Excellence takes off at easyJet
with Dynamic Sourcing & Change Management
Company Name: easyJet
Industry: Airline Company
Employees: 13,000
Mission-critical priority
easyJet's mission is to make ‘low-cost travel easy’. The easyJet IT
transformation journey was ki ...
... Gartner for Finance
Expand shared services’ scope
Industry: Heavy Equipment
Manufacturing Revenue: $10-25B
Employees: 50,000+
Mission-critical priority
To drive its maturity and value-add, the GBS leader looked to expand
shared services’ scope. This required that he first defend plans an ...
... Gartner for Supply Chain
Supply Chain Operating Model Redesign
Leads to Greater Productivity
Industry: Chemical Manufacturing
Revenue: + $50B
Employees: + 25,000
Mission-critical priority
A large US chemical manufacturer turned to Gartner for help with supply chain organization design.
D ...
... Gartner for Supply Chain
Building a Cost of Quality Model
Mission-critical priority
Optimize costs by reducing cost of quality
Industry: Packaging
Revenue: $5 Billion
Employees: 13,000
How Gartner helped
The client:
• Leveraged the cost of quality framework and
industry best practice ...