Client Story

Building a Cost
of Quality Model

Gartner helped a packaging company identify global and site-specific quality cost drivers to achieve maximum savings.

Mission-critical priority

Optimize costs by reducing cost of quality.

How Gartner helped

Leveraged the cost of quality framework and industry best practices to identify the appropriate scope of the model.

Business impact

Developed a phase 1 model and a plan for phase 2 that increased the ability to identify quality cost drivers.

Industry

Industry

Packaging


Revenue

Revenue

$5 Billion


Employees

Employees

13,000

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