Supply Chain Quality Management Strategy and Insights

Increase your overall supply chain risk readiness during disruptions.

Creating a Culture of Quality

Does your organization have a strong quality culture?

According to Gartner research for quality leadership, only 40% of companies have a strong culture of quality.

Rebuild your underlying culture to live and breathe quality values: Download the latest research to learn:

  • 4 highest-impact drivers on creating quality culture
  • Anatomy of a quality culture
  • Role of the quality management system in quality culture

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Creating a Culture of Quality

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    Nearly two-thirds of quality leaders believe the quality function will change by at least 50% or more. This will come with an expanded scope of work. Despite that expanded scope, they anticipate the size of the function will not change and they will not get additional resources. They need to optimize what they already have and also prepare themselves to take on new responsibilities.

    Ankur Mehta

    Director, Advisory, Gartner

    Executing a future-focused supply chain quality management strategy

    Many supply chain quality management leaders are stuck reacting to the changes around them, and few have successfully adapted a more proactive quality approach. Supply chain leaders focused on quality management find their processes are ill-equipped to support delivery in today’s business environment.

    Employees make 85% more mistakes, on average, in companies with weak cultures of quality than in those with strong cultures of quality.

    Supply chain quality management insights you can use

    Gartner’s research and insights help you improve the design and execution of quality management strategy to deliver business value.

    Cost of Quality Do's and Don'ts

    Follow three simple steps to reduce cost of quality in your organization.

    Create a service mindset within your supply chain

    CEOs focus on driving growth and improving the customer experience. Supply chain leaders can support these goals by making customer service a business priority across the supply chain. Use this research to create a customer service mindset to improve service and enhance the customer experience.

    Measuring the effectiveness of your innovation efforts

    Measuring innovation is a thorny, perennial issue — but necessary. By measuring innovation on three levels — culture, process and outcomes — supply chain leaders gain insights into the impact of their efforts, and whether resources are wisely applied.

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    Gartner Supply Chain Symposium/Xpo™

    Join the world's most important gathering of CSCOs, supply chain executives along with Gartner experts to transform and innovate your supply chain strategy.

    Client Success Story

    Building a Cost of Quality Model

    Following a heavy cost-reduction mandate, a large enterprise packaging company wanted to reduce costs in its quality function but was unsure of where to start. Gartner helped the client identify global and site-specific cost drivers to focus on in order to achieve the greatest cost improvements.

    Gartner Supply Chain Top 25 for 2021

    See the 17th annual ranking of the world’s superior supply chains to learn the standard for supply chain excellence.

    Supply Chain Quality Management: FAQs

    Continuous quality improvement (CQI) is a methodology for continuous improvement of the quality of an enterprise’s products, services or internal processes.

    Total quality management (TQM) is a management approach that focuses on continuous improvement. Organization engage all members to focus on improving processes and products to increase customer or user satisfaction. There are many strategies, tools, and techniques that organizations may leverage in this approach.

    Gartner experts are trusted advisors for 2,500+ supply chain leaders and executives

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