Supply Chain Quality Management Strategy and Insights

Increase your overall supply chain risk readiness during disruptions.

Increase business agility, manage cost of quality and develop business strategists

While some focus only on short-term mitigation tactics, top performers defy conventional thinking. They keep the focus on long-term strategy and execute preconceived plans when anticipated disruptions occur. Quality management leaders need to be able to quickly certify new suppliers in the market without exposing the organization to risks.

Quality management leaders must focus on these key areas:

  • Strategy — Focus on Business Agility
  • Cost — Manage Cost of Quality Talent
  • Talent — Develop Business Strategists Who Solve Problems

Download the research

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Nearly two-thirds of quality leaders believe the quality function will change by at least 50% or more. This will come with an expanded scope of work. Despite that expanded scope, they anticipate the size of the function will not change and they will not get additional resources. They need to optimize what they already have and also prepare themselves to take on new responsibilities.

    Ankur Mehta

    Director, Advisory, Gartner

    Executing a future-focused supply chain quality management strategy

    Many supply chain quality management leaders are stuck reacting to the changes around them, and few have successfully adapted a more proactive quality approach. Supply chain leaders focused on quality management find their processes are ill-equipped to support delivery in today’s business environment.

    Employees make 85% more mistakes, on average, in companies with weak cultures of quality than in those with strong cultures of quality.

    Supply chain quality management insights you can use

    Gartner’s research and insights help you improve the design and execution of quality management strategy to deliver business value.

    Ensure success in supply chain quality management system software selection

    Supply chain leaders responsible for quality management are shifting from disparate systems and custom-made approaches to software solutions that standardize processes, optimize data and ensure compliance. Gartner provides guidance for structuring a process for QMS software selection.

    Create a service mindset within your supply chain

    CEOs focus on driving growth and improving the customer experience. Supply chain leaders can support these goals by making customer service a business priority across the supply chain. Use this research to create a customer service mindset to improve service and enhance the customer experience.

    Measuring the effectiveness of your innovation efforts

    Measuring innovation is a thorny, perennial issue — but necessary. By measuring innovation on three levels — culture, process and outcomes — supply chain leaders gain insights into the impact of their efforts, and whether resources are wisely applied.

    Questions about becoming a Gartner client?

    New to the supply chain leader role?

    Supply chain leaders must use a more flexible quality management approach across the entire product life cycle. Gartner has uncovered various insights you can leverage to establish yourself as an effective leader and guide you toward supply chain success.

    Gartner Supply Chain Symposium/Xpo™

    Join the world's most important gathering of CSCOs, supply chain executives along with Gartner experts to transform and innovate your supply chain strategy.

    Client Success Story

    Building a Cost of Quality Model

    Following a heavy cost-reduction mandate, a large enterprise packaging company wanted to reduce costs in its quality function but was unsure of where to start. Gartner helped the client identify global and site-specific cost drivers to focus on in order to achieve the greatest cost improvements.

    Gartner experts are trusted advisors for 2,500+ supply chain leaders and executives

    Gartner helps organizations grow and maintain ownership of strategic initiatives. Make the right decisions with trusted insights and objective advice.