The supply chain leadership at a manufacturing company wanted to improve its shipping strategy to increase the speed of product delivery and meet deadlines. With support from Gartner, the client was able to redesign its shipping process, and put in place an end-to-end configuration that helped it meet its objectives and build strong customer relationships.
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Most critical priority
The client had taken on a Lean Six Sigma project twice to design a secure pallet but failed both times, increasing shipment times by 33%.
How Gartner helped
The client used:
- Expert advice. A current Gartner Executive Partner (EP) and former supply chain leader at an American Food Manufacturer had personally dealt with situations like this in their previous role. The EP offered the client an “insider” perspective for tackling the problem.
- Executive consultation. An experienced Gartner expert worked side by side with the client to map out an effective end-to-end configuration.
Mission accomplished
With support from Gartner for Supply Chain, the client:
- Delivered products on time. The redesigned shipping process helped the company meet its shipping deadlines.
- Delivered customer value. Meeting shipping deadlines was and remains critical to the client building strong relationships with its customers.
- Improved team morale. The success of the redesigned shipping process helped alleviate the burdens placed on the supply chain team as a result of the two failed Lean Six Sigma projects.
Industry:
Manufacturing
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