Implement an Effective Supplier Relationship Management Program

4-step framework for sourcing & procurement leaders

Supplier relationship management is a coordinated effort to identify and develop the best suppliers able to support the overall business strategy. Supplier relationship management programs are used for engaging high-value suppliers. But poor program design and lack of engagement from key internal and external stakeholders cause many supplier relationship management programs to fail. This can lead to lost credibility with business partners and the supplier base.

Sourcing and procurement leaders should follow the Gartner 4-step framework to implement a supplier relationship management program that delivers the greatest value to the organization. Download the guide to map out your implementation plan.

  • Define program scope and supplier value
  • Align key stakeholders
  • Manage supplier interactions
  • Enable continuous improvement

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    Sourcing & procurement becoming more critical

    Not only are we more reliant on suppliers than ever, but also how we use suppliers is changing: +70% of sourcing & procurement professionals report using suppliers to tap into new-in-kind technology services or something outside of their organization’s core business model. It’s the role of sourcing & procurement to unlock new value from the supply base and protect the organization from future disruption. 

    Gartner can help: Our insights, advice and tools for sourcing & procurement leaders are designed to support performance management, risk mitigation, value creation and innovation of the sourcing & procurement team as well as suppliers. Learn more on gartner.com