3 Actions for the New CIO

A new CIO must use the first 100 days to build rapport with the C-suite and demonstrate leadership and understanding for the organization’s business goals.

What should be the first priority as a new CIO? Getting to know the IT infrastructure and systems? Making yourself familiar with goals and expectations? All important tasks, but not the place to start. The very first thing a new CIO needs to do is strategically build rapport with the CEO and other C-level members to be perceived as a trusted ally of the executive team.

Success requires that you do things that nobody expects from you — and that you do them well

CIOs still are at a disadvantage on the executive team, because their colleagues often don’t know exactly how IT contributes to the overall strategy. This can lead to an isolated position that makes it harder to move projects forward.

“CIOs will not accelerate their rapport with the C-level just by meeting their default expectations for the CIO role,” says Daniel Sanchez Reina, Senior Director Analyst, Gartner. “Success requires that you do things that nobody expects from you — and that you do them well.”

To successfully integrate themselves into the leadership team within the first 100 days, CIOs must focus on three actions.

Read more: Become a Strategic Partner to Your CEO

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Action No. 1: Speak finance

Traditionally, the C-level member closest to the CEO is the CFO and the two of them tend to set the financial agenda on their own. Usually, the only thing they expect financially from the IT department is to reduce costs — a dangerous pitfall for new CIOs and an amazing opportunity to demonstrate that they don’t only understand IT, but also business.

Open a discussion about how the IT organization can contribute to overall organization growth

CIOs shouldn’t limit themselves to the IT perspective but should also think about how to become a top-line growth contributor in a broad way. Spend time with the CFO, understand the burning financial topics of the company and open a discussion about how the IT organization can contribute to overall organization growth. Make sure that any IT initiative is directly linked to revenue-generation goals.

Action No. 2: Be a pioneer

According to the 2018 CEO Survey, 78% of CEOs consider their companies either pioneers or fast followers when it comes to business innovation. And they will expect a new CIO to take on a leadership role when it comes to pioneering business transformation.

Demonstrate pioneer spirit with a breakthrough document. This is a strategic, enterprisewide, high-level operational inventory on what actions and initiatives can be taken to become a pioneering or fast-follower organization. It is important for the CIO to draft this document in tandem with each member of the C-suite based on the overall company strategy — avoid IT-specific conversations when discussing it with C-level colleagues.

Action No. 3: Shape the workplace culture

Culture is the set of mindsets and practices of an organization. A growing number of CEOs want to change the organization’s culture to become more competitive in the new world of digital business. However, culture change is not just about introducing new tools and processes — it’s about changing workforce behaviors in a way that is neither overwhelming nor frightening.

Use culture hacks to accelerate the adoption of new behaviors across the organization

As a new CIO won’t know a lot about a company yet, tackling the entire culture is impossible. However, it’s important to work with your peers to identify one or two behaviors that the organization needs to change to successfully fulfill the actions of the breakthrough document.

Read more: A CIO’s Roadmap to Culture Change

“The best motto is probably ‘Think big and start small.’ Pick a less complex initiative for behavioral change, and don’t be too ambitious in the beginning or you might be seen as reckless. Try to use culture hacks to accelerate the adoption of new behaviors across the organization,” Sanchez Reina says.

“When you manage to achieve even a small cultural trait in your first 100 days, even if it is only in the IT organization, your standing with the CEO and the rest of the executive team will improve drastically.”

Gartner clients can read more in “Three Actions for New CIOs to Build Solid Rapport With the C-Level During Their First 100 Days” by Daniel Sanchez Reina. More information on digital leadership can be found in the Gartner Featured Insight research collection “Scaling Digital Leadership,” a collection of research that explores the dimensions of leadership that will help CIOs scale — personally and as an organization — in order to produce a sustained return on technology investment.

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