Practice Vice President
12 years at Gartner, 16 years industry experience
Location: Stamford, CT USA | Language(s): English
Roles and Responsibilities
Jenny Sussin is the Practice VP for the HR Practice Analysts. In this role, she is responsible for building the analyst expert pillar within the HR practice and solidifying Gartner as the premier HR technology advisor in the market.
Prior to moving to the HR practice, Jenny was the PVP of the Employee Experience Technology team within ITLTP. Before that, she was the Managing Vice President of the Customer Experience & Sales research team within ITLTP. In the first leg of her Gartner journey, Jenny was a Research Vice President at Gartner covering customer experience, social CRM, and the next generation of customers. Pre-Gartner, she worked for IBM where she was directly responsible for managing the concept, development and execution of social media strategy for IBM's largest customer event.
- IBM, Social Business Lead - Information On Demand Conference, 2 years
- B.A., Communications/PR, Marist College
Team / Peers
RESEARCH BY THIS ANALYST More
08 April 2020Presentation for ‘CIOs: Make Your Mark on the Customer Experience Initiative’
08 April 2020CIOs: Make Your Mark on the Customer Experience Initiative
13 December 2018Predicts 2019: CRM Customer Service and Support