Hype Cycle for Digital Banking, 2013

G00252395

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Summary

In an increasingly digital world, financial services institutions must keep a clear focus on technologies and associated strategies that can best address digitalization's opportunities and disruptions to existing approaches to retaining and attracting customers.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Customer Engagement Hub
      • Gesture Control for Banking
      • Bank-Branded App Stores
      • Banks as Customer Data Brokers
      • Customer Co-creation
      • PIVAS — Tracking and Negotiation
      • Disruptive Direct Investing Models
      • Mobile Digital Payment Advisor
      • Peer-to-Peer Foreign Exchange Marketplace
      • Disruptive Investing Advice Models (U.S.)
      • Mobile Devices as ATM User Interfaces
    • At the Peak
      • Gamification in Banking
      • Mobile Lending
      • Mobile Commercial Remote Deposit Capture
      • Mobile Commercial Banking
      • Mobile Devices and Applications in Bank Branches
      • Social Switchboards for Banks
    • Sliding Into the Trough
      • Social Media Compliance
      • PIVAS — Synchronization Process
      • Budget and Goals PFM
      • Digital Wallet Solutions
      • Smartphone Banking (Latin America)
      • Mobile Retail Securities Trading (Non-U.S.)
      • Enterprise Mobile Financial Services Solutions
      • Feature Phone Mobile Banking (Africa)
      • Bank Digital Safety Deposit Boxes
      • Banking Apps
      • Feature Phone Mobile Banking (Latin America)
      • Instant Payment Card Issuance (Branch and Kiosks)
      • PIVAS — Reward and Loyalty
      • Biometric ATMs
      • OTA Mobile Phone Payment Systems (Europe)
    • Climbing the Slope
      • Mobile Retail Securities Trading (U.S.)
      • Smartphone Banking (Asia)
      • Smartphone Banking (North America)
      • Smartphone Banking (Europe)
      • Feature Phone Mobile Banking (Asia)
      • Mobile Consumer Remote Deposit
      • Basic Personal Financial Management
    • Entering the Plateau
      • In-Branch Video
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
© 2013 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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