Centers of Excellence Are Critical Enablers of Success in Supply Chains

Archived Published: 21 April 2014 ID: G00257750


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Most of Gartner's Supply Chain Top 25, and 71% of others surveyed, use centers of excellence to tackle distributed initiatives and improve costs, efficiency and performance. Supply chain executives can use this research to understand the basics of establishing a supply chain center of excellence.

Table of Contents

  • Introduction
  • Analysis
    • Clearly Define and Differentiate a "Center of Excellence"
      • Differentiating Shared Services and Governing Councils From Centers of Excellence
    • Link Centers of Excellence to Tangible Value in the Supply Chain
    • Choose the Right Center of Excellence Strategy
      • Functionally Focused Centers of Excellence
      • Capability-Focused Centers of Excellence
      • Process-Focused Centers of Excellence
      • Hybrid Centers of Excellence
      • Focusing the Charter Is Important
  • Gartner Recommended Reading
© 2014 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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