Magic Quadrant for Unified Communications as a Service, Worldwide


Archived Published: 23 August 2016 ID: G00291960

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Summary

UCaaS is now a viable alternative for many (not all) enterprise deployments. Enterprise planners should look for expanded global capacity, better customer service and project management, an expanded set of APIs, and the ability to deploy a richer set of UC functionality led by mobility and video.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • 8x8
      • AT&T
      • BT
      • Fuze
      • Google
      • Interoute
      • Microsoft
      • Mitel
      • NTT Communications (Arkadin)
      • Orange Business Services
      • RingCentral
      • ShoreTel
      • Star2Star
      • Verizon
      • Vonage
      • West
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
    • A Worldwide Magic Quadrant
    • Other Notable UCaaS Vendors
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
    • SMBs
    • Midsize Enterprises
    • Large Enterprises
  • Market Overview
    • UCaaS Vendor Types
    • Key Market Trends
  • Gartner Recommended Reading
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