Hype Cycle for Digital Insurance, 2017

Archived Published: 20 July 2017 ID: G00313114


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The life and P&C insurance industry faces a digital future that is challenging, unpredictable and promising, all at once. Insurance CIOs working to innovate and transform are faced with a huge variety of emerging digital technologies and trends that they need to decipher and prioritize.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Smart Contracts in Insurance
      • Insurance Wallets
      • Software-Defined Architecture
      • Microservices
      • Design Thinking
      • IoT Platforms
      • Blockchain in Insurance
      • Digital Data Services
      • Artificial Intelligence
      • Near-Real-Time Payments
      • Robotic Process Automation
      • Video Chat
      • Real-Time Operational Intelligence
      • Gamification
    • At the Peak
      • Data Science
      • Augmented Reality Applications
      • Customer Experience Management
      • Virtual Assistants
      • Crowdsourcing
      • Peer-to-Peer Insurance Business Models
      • Internet of Things
      • Analytical In-Memory DBMS
      • Big Data
    • Sliding Into the Trough
      • Advanced Analytics Solutions
      • Digitalization
      • Bimodal IT
      • Master Data Management
      • Responsive Design
      • Customer Communications Management Solutions
      • Digital Marketing
    • Climbing the Slope
      • Social Media
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Gartner Recommended Reading
© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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