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Artificial intelligence is just starting to become useful to organizations. Pioneers offer valuable lessons and perspectives for enterprise architecture and technology innovation leaders embarking on pilots and more formal AI efforts.
Table of Contents
Aim for Fairly "Soft" Outcomes, Such as Improvements to Processes, Customer Satisfaction, Products and Financial Benchmarking
Focus on Worker Augmentation, Not Worker Replacement
Plan for the Transfer of Knowledge From External Service Providers and Vendors to Enterprise IT and Business Workers
Choose AI Solutions That Offer Means of Tracking and Revealing AI Decisions
- Aim for Fairly "Soft" Outcomes, Such as Improvements to Processes, Customer Satisfaction, Products and Financial Benchmarking
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