Gartner Research

Lessons From 169 SAP Implementations Using Service Providers in North America

Published: 03 March 2011

ID: G00210701

Analyst(s): Susan Tan


SAP projects are large and complex; their implementation is fraught with challenges. Gartner analyzes the lessons learned from 169 client references in North America and recommends specific actions for organizations to reduce risks and improve project success when engaging implementation partners.

Table Of Contents
  • Overview
  • One-Third of SAP Implementations Using Large Service Providers Cost More Than $10 Million in External Services Alone
  • The Onshore and Offshore Mix Is Nearly 60%-40%
    • Action Items
  • Implementation Partners Get High Marks Overall, but Challenges Lurk
    • Action Items
  • Change Management Gets Short Shrift in Budget Allocation
    • Action Items
  • Outcome-Based Pricing Is Still Relatively Rare
    • Action Items
  • Resourcing Is an Area of Risk
  • Action Items
  • Methodology

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