Gartner Research

Ten Best Practices When Using External Staff Augmentation, Contractor or Temporary IT Resources

Published: 16 October 2013

ID: G00225170

Analyst(s): Helen Huntley

Summary

Reliance on external IT staff augmentation is on the rise. Without proper strategy, governance and control, organizations can spend significant dollars and receive limited value. Sourcing managers should follow our 10 best practices for managing external staffing solutions to meet business demands.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • 1. Understand the Core Elements of the Delivery Model
  • 2. Contemplate Advantages and Disadvantages
    • Advantages
    • Disadvantages
  • 3. Plan and Deploy in the Appropriate Areas
  • 4. Evaluate and Select the Right Providers
  • 5. Govern the Resourcing Request Procedure
  • 6. Structure and Negotiate a Detailed Contract
  • 7. Understand Legal Implications
  • 8. Perform Regular Assessments
  • 9. Create a Resourcing Strategy
  • 10. Manage Your Providers

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