Published: 04 October 2014
Analyst(s): Frances Karamouzis , William Maurer , Angela McIntyre, Earl Perkins , Ken Dulaney, Julie Short, Daryl Plummer , Mike McGuire , Kelsie Marian , Leslie Fiering, Claudio Da Rold , Jennifer Polk , Ruby Jivan, Robert Handler , Jake Sorofman, Bryan Taylor , Andrew Frank , Alexander Drobik, Adam Sarner , Elise Olding , Jorge Lopez , Michael Shanler
Digitalization and the digital business are catalysts of change that are affecting the human-machine relationship and driving better customer outcomes. IT leaders should use Gartner's predictions as planning assumptions on which to base their strategic plans.
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