Gartner Research

Market Guide for Multisourcing Service Integration

Published: 21 March 2016

ID: G00290873

Analyst(s): Gilbert van der Heiden , Jim Longwood , Ian Puddy


MSI is a critical role to manage integrated end-to-end value and delivery of traditional and cloud service providers. Sourcing executives can use this guide to identify options that best align to their multisourcing strategy and hybrid IT services broker requirements.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • MSI Selection Criteria
    • Baseline Operational Offering
    • Evolving Capabilities
    • Other Considerations

Representative Vendors

  • Representative Providers With a Managed-Services-Led MSI Offering
    • Introduction
    • Atos
    • BAE Systems
    • Capgemini
    • CGI
    • CSC
    • Fujitsu
    • Hewlett Packard Enterprise (HPE)
    • Infosys
    • TCS
  • Representative Providers With Technology-Consulting-Led MSI Service Offerings
    • Introduction
    • Accenture
    • Deloitte
    • KPMG
    • Mozaic
  • Representative Providers With a BOT-Project-Services-Led MSI Offering
    • Introduction
    • HCL
    • Tech Mahindra
    • Wipro
  • Providers With a Specialist or Local MSI Offering

Market Recommendations

Gartner Recommended Reading

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