Gartner Research

Market Guide for Unified Communications Monitoring

Published: 21 October 2016

ID: G00292933

Analyst(s): Vivek Bhalla


To ensure availability, good voice and video quality, a strong UC monitoring strategy is critical to the success of UC platforms and services. I&O leaders must know the strengths and cautions of vendor tools used in postdeployment UCM to meet requirements while avoiding cost and complexity.

Table Of Contents

Market Definition

Market Direction

Market Analysis

  • UC Health Monitoring
  • UC Digital Experience Monitoring (DEM)
  • UC In-Depth and Packet-Level Monitoring

Representative Vendors

  • Corvil
  • Empirix
  • IR Prognosis
  • LiveAction
  • Nectar Services
  • PathSolutions
  • Unify Square
  • VoIPmonitor
  • Vyopta

Market Recommendations

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