Gartner Research

Designing for 'Employee Experience' Will Increase Engagement and Business Impact of IT Projects

Published: 24 April 2017

ID: G00326285

Analyst(s): Bruce Robertson , Helen Poitevin , Jim Davies , Carol Rozwell


Ignoring the employee experience weakens the impact of critical IT projects on business outcomes — it alienates employees. Application leaders focused on the digital workplace should strengthen technology planning with employee experience design and actively partner with HR for this initiative.

Table Of Contents
  • Key Challenges



  • Develop a Design Strategy to Shape the Employee Experience in Terms of What Makes the Organization Valuable to Its Employees
  • Apply Lessons and Techniques From Customer Experience Design to Employee Experience Design
  • Establish Feedback, Assessment and Continuous Evaluation to Measure the Impact of New Designs, and to Refine Them

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.