Gartner Research

Is Conversational AI the Only UX You Will Ever Need?

Published: 25 April 2018

ID: G00326301

Analyst(s): Gene Phifer


Artificial intelligence is one of the hottest new technologies with a plethora of potential uses, including user experience. It powers everything from VPAs to chatbots, but will conversational AI be the only UX in the future? And what should application leaders do with this exciting technology?

Table Of Contents
  • Impacts


  • Summary

Impacts and Recommendations

  • AI Will Become a Critical Component of UX, With Conversational AI Leading the Initial Charge
  • Many Traditional Forms of UX Will Be Challenged by AI-Driven Capabilities, but Will not Completely Disappear
    • Augmented Reality and Virtual Reality
    • Demographic and Psychographic Drivers
  • Conversational AI Will Become Pervasive in Consumer Use Cases

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