Gartner Research

Artificial Intelligence for IT Operations Delivers Improved Business Outcomes

Published: 12 June 2018

ID: G00351106

Analyst(s): Charley Rich


Application performance monitoring can help diagnose application problems, but typically offers little insight into how to use that information to benefit the business. I&O leaders should apply AIOps to APM and other data sources to gain insights that improve business outcomes.

Table Of Contents
  • Key Challenges



  • Map Application Performance Metrics to Business Objectives
  • Expand the Ability to Support Prediction
  • Improve Business Outcomes Leading to Increased Revenue, and Lower Cost and Risk

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.