Gartner Research

Hype Cycle for U.S. Healthcare Payers, 2018

Published: 18 July 2018

ID: G00338457

Analyst(s): Mandi Bishop , Bryan Cole , Jeff Cribbs


This Hype Cycle provides critical input for strategic planning by tracking the maturity and adoption rates of technology developments. CIOs should use this research to understand technology change and prioritize investments — aiding organizationwide and, in fact, industrywide transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Precision Health
    • Value-Based Payment Reconciliation Systems
    • Health-Value Product Design
    • Health Data Curation and Enrichment Hub
    • Health Value in Virtual Care
    • Provider/Partner Alignment Solutions
    • Blockchain in Healthcare
    • Product Configurators
    • Member Health-Value From Wearables
    • Modern Healthcare Analytics Architecture for Payers
    • Community Resource Network Management
  • At the Peak
    • BPaaS for Healthcare Payers
    • Consumer Journey Analytics in Healthcare
    • AI for Healthcare Payers
    • Generation 2 Medical Shopping
    • Healthcare Consumer Engagement Hub
    • Healthcare Consumer Insight as a Service
    • Genomics Medicine
  • Sliding Into the Trough
    • Cloud for Healthcare Payers
    • Next-Generation Core Administrative Systems
    • Clinical Data Integration
    • Retail Analytics for Healthcare Payers
    • Health Value From Self-Service Mobile Apps
  • Climbing the Slope
    • Private Exchange Technology
  • Entering the Plateau
    • Payment Integrity Solutions
    • Generation 1 Medical Shopping Transparency Tools
    • Risk Adjustment Management Systems
    • Member Incentives for Wellness
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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