Published: 24 September 2018
ID: G00366307
Analyst(s): Amresh Nandan, Wm. L. Hahn, Peter Liu, Jouni Forsman, Ian Keene, Ramesh Marimuthu, Kosei Takiishi, Martina Kurth, Michael Porowski, Norbert Scholz, Sylvain Fabre
Analytics and machine learning are important for CSPs to improve customer and employee experience in the digital transformation journey. Sourcing, procurement and vendor management leaders must pick suppliers that can combine user and network behavior insights to improve efficiency and reduce churn.
Analysis
Gartner Recommended Reading
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see Guiding Principles on Independence and Objectivity.