Gartner Research

Cool Vendors in Communications Service Provider Business Operations

Published: 24 September 2018

ID: G00366307

Analyst(s): Amresh Nandan , Wm. L. Hahn , Peter Liu , Jouni Forsman , Ian Keene , Ramesh Marimuthu , Kosei Takiishi , Martina Kurth , Michael Porowski , Norbert Scholz , Sylvain Fabre

Summary

Analytics and machine learning are important for CSPs to improve customer and employee experience in the digital transformation journey. Sourcing, procurement and vendor management leaders must pick suppliers that can combine user and network behavior insights to improve efficiency and reduce churn.

Table Of Contents

Analysis

  • What You Need to Know
  • Avanseus
  • CloudSmartz
  • Juvo
  • The GC Index

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