Published: 24 September 2018
Analyst(s): Amresh Nandan , Wm. L. Hahn , Peter Liu , Jouni Forsman , Ian Keene , Ramesh Marimuthu , Kosei Takiishi , Martina Kurth , Michael Porowski , Norbert Scholz , Sylvain Fabre
Analytics and machine learning are important for CSPs to improve customer and employee experience in the digital transformation journey. Sourcing, procurement and vendor management leaders must pick suppliers that can combine user and network behavior insights to improve efficiency and reduce churn.
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