Gartner Research

Maverick* Research: Wait! Don’t Customize Your Workplace for Generation Z

Published: 10 October 2018

ID: G00369471

Analyst(s): Achint Aggarwal , Aashish Gupta , Naveen Mishra


Gen Z has grown up with social media and smartphones, and has unique behavioral characteristics, presenting future organizational challenges. CIOs must devise a strategy to commoditize Gen Z’s skills and manage potential employee churn. (Maverick research exposes unconventional thinking and advice.)

Table Of Contents
  • Specific Maverick Caution
  • Maverick Findings
  • Maverick Recommendations

*Maverick Research


  • The Characteristics of Gen Z That Warrant a Commoditization Strategy
    • Born in the Age of Real-Time Social Media, They Demand Instant Gratification
    • Their Ambition and Need for Adventure Make Them Susceptible to Quick Changes
    • Being Continuously Glued to Screens Has Led to an Unhappy and Depressed Generation
    • Short Attention Span, Global Exposure Compulsion
  • The Impact of Gen Z on Your Workplace
  • Recommendations — How to Prepare for This Generation
    • Mitigate Toxicity in the Workplace by Working With Human Resources and Exploiting Technology
    • Protect Your Organization Against the Effects of High Attrition by Upskilling Existing Employees
    • Regularly Platformize Employee Knowledge to Minimize Knowledge Loss
    • Reduce the Training Expenditure by Using Commoditized Modes of Training and Rapid Onboarding Processes
    • Create a Digital Twin of the Organization to Gauge the Implications of New-Generation Characteristics on Your Organization

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