Gartner Research

2019 CIO Agenda: Retail Industry Insights

Published: 15 October 2018

ID: G00368411

Analyst(s): Robert Hetu


According to the 2019 Gartner CIO Survey, retailers are implementing revenue-increasing digitalization strategies by scaling and refining their approach to satisfy customer expectations. Retail CIOs can use this research to benchmark against top performers and identify opportunities not yet pursued.

Table Of Contents

Survey Objective

Data Insights

  • Significant Movement Into Scaling and Refining Stages of Digitalization Indicates Digital Maturity Progress in Retailers
  • Digital Has Surpassed Revenue Growth to Become the New Top Priority for Retailers
  • AI/Machine Learning Is Recognized as the Top Game Changer in Retail, Yet Is Not in Retailers’ Top Five Spending Priorities
  • Current Fulfillment Methods Remain Largely Unchanged, With New Options Likely to Add to Escalating Fulfillment Costs
  • Methodology

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