Gartner Research

Becoming a Better Scrum Master

Published: 09 April 2019

ID: G00365100

Analyst(s): Bill Holz , Peter Hyde


The performance of a Scrum team is enhanced by the ability of its Scrum Master. IT technical professionals in a Scrum Master role must embrace a positive coaching mindset to move beyond foundational agile and dramatically improve the effectiveness of their teams.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework: Prepare
    • Define the Scrum Master Role
    • Adopt Continuous Learning
  • Step 1: Engage
    • Form a Team
    • Develop Relationships
  • Step 2: Launch
    • Lead a Mission Launch Workshop
    • Facilitate Scrum Events
  • Step 3: Coach
    • Coach the Development Team
    • Inspire, Engage and Empower
  • Step 4: Transform
    • Support Process Improvement
    • Extend Your Reach

Risks and Pitfalls

Gartner Recommended Reading

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