Gartner Research

2019 Strategic Roadmap for IT Operations Monitoring

Published: 20 June 2019

ID: G00390313

Analyst(s): Sanjit Ganguli, Charley Rich


Digital business and technology disruptions are forcing I&O leaders to reevaluate their IT monitoring strategy. This roadmap will identify the top five aspects of IT monitoring that must evolve for I&O leaders to remain relevant in 2024, and the migration steps required to get there.

Table Of Contents


  • Future State
    • IT Monitoring Goals and Outcomes Are Tightly Aligned With the Business, With a Focus on Digital Experience and Customer Journeys
    • AIOps Can Augment Root Cause Analysis and IT Operations Staff Performance by Uncovering Insights From Broad IT Operations Datasets
    • IT Operations Monitoring Will Be Coupled Tightly With Automated Processes and ITSM, Leading the Way to Self-Driving IT Operations Architectures and Increased Agility
    • End-to-End IT Operations Monitoring Workflows Will Bridge Various Silos Within IT, and Also Facilitate Cooperation With SecOps, DevOps and CX Teams
    • Address IT Operations Complexity Introduced by a Proliferation of Microservices and Container Environments by Embracing White-Box Observability
  • Current State
  • Gap Analysis and Interdependencies
    • Process and Culture
    • Skill Sets
    • Tooling
  • Migration Plan
    • Higher Priority for Short-Term Plans
    • Medium Priority for Medium-Term Plans
    • Lower Priority for Longer-Term Plans

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