Gartner Research

The 2020 CIO Agenda: Winning in the Turns

Published: 21 October 2019

ID: G00407791

Analyst(s): Chris Howard , Jan-Martin Lowendahl , Tomas Nielsen , Andy Rowsell-Jones


In the future, enterprises will win by their ability to handle crisis and disruption, not by optimizing for stability. The 2020 Gartner CIO Agenda uncovers the capabilities that enable enterprises to win when business conditions turn.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • How We Identified the Fit Enterprises
  • Alignment Must Be Dynamic
  • Anticipation Means Taking More Risk
  • Adaptability Is the IT Organization’s Chief Responsibility

Alignment Must Be Dynamic

  • Effective Leadership
  • Disciplined Investment
  • Compelling Vision
  • Clear Strategy
  • Robust Relationships

Anticipation Means Taking More Risk

  • IT as Differentiator
  • Balanced Risk Taking
  • Anticipating Change

Adaptability Is the IT Organization’s Chief Responsibility

  • Enterprise Agility
  • Fluid Culture


Appendix: Survey Methodology

Further Reading

  • Related Content
  • Gartner Executive Programs Reports
  • Core Research
  • Books
  • Peer Conversations

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