Published: 21 October 2019
This summary contains input from 28 members regarding their strategies toward unified communications and collaboration tools. It examines members' views on leveraging a unified approach versus a hybrid approach for best-in-class communication and collaboration experiences, as well as their current tools and plans to engage new tools in the near future. This summary also analyzes members' experiences with Microsoft Teams, highlighting the key drivers of their decisions to use or not adopt the platform.
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