Gartner Research

Forecast: IT Services, Worldwide, 2018-2024, 2Q20 Update

Published: 30 June 2020

ID: G00717809

Analyst(s): Dean Blackmore , Colleen Graham , Chrissy Healey , Misako Sawai , Brendan Williams , Neil Barton , Christine Tenneson , Twiggy Lo , Cathy Tornbohm , David Ackerman , Susan Tan, TJ Singh , Susanne Matson , Arup Roy , Lai-ling Lam , Rene Buest , Rajesh Kandaswamy , Ed Anderson , Arthur Villa , Sid Nag , Tao Wu , Sandra Notardonato


The worldwide IT services market will contract 6.8% in 2020 (5.3% in constant currency), but rebound with growth of 5.5% in 2021 (5.4% in constant currency). Discretionary services will be hit hardest in 2020 as end-user organizations prioritize cash conservation.

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