Gartner Research

Predicts 2021: CSP’s B2B Will Pivot Forward With Edge and Digital Competencies

Published: 07 December 2020

ID: G00735688

Analyst(s): Pablo Arriandiaga , Gaspar Valdivia , Daniel O'Connell , Mentor Cana , Gregor Petri , To Chee Eng , Ted Chamberlin , Lisa Unden-Farboud


Communications service providers are accelerating their digital services growth while facing increasing competition from new and existing vendors. Product leaders at CSPs should engage ecosystem partners for building 5G, edge, SASE or CPaaS services with new API-driven and B2B2C business models.

Table Of Contents


Strategic Planning Assumptions


A Look Back

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.