Gartner Research

Forecast: IT Services, Worldwide, 2018-2024, 4Q20 Update

Published: 22 December 2020

ID: G00717795

Analyst(s): Dean Blackmore , Colleen Graham , Misako Sawai , Chrissy Healey , Brendan Williams , Neil Barton , Christine Tenneson , Twiggy Lo , Cathy Tornbohm , David Ackerman , TJ Singh , Susanne Matson , Arup Roy , Rene Buest , Ed Anderson , Arthur Villa , Sid Nag , Tao Wu , Sandra Notardonato


The worldwide IT services market will contract by 2.7% in 2020 (2.6% in constant currency), but rebound with a four-year compound annual growth rate of 7.4% (6.3% in constant currency) in 2021-2024, driven by services that enable socially distanced business.

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