Gartner Research

Gartner Magic Quadrant for Unified Communications as a Service, Worldwide


UCaaS providers develop and operate cloud UC services offering superior collaboration, faster deployment and often lower cost compared to premises-based solutions. This Magic Quadrant assists digital workplace application leaders in selecting providers that best align to their organization’s needs.

Published: 18 October 2021

ID: G00740147

Analyst(s): Rafael Benitez Megan Fernandez Daniel O'Connell Christopher Trueman Pankil Sheth

Table Of Contents

Strategic Planning Assumptions

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • 8x8
    • Cisco
    • Dialpad
    • Fuze
    • Google
    • GoTo
    • Microsoft
    • Mitel
    • RingCentral
    • Sangoma
    • Vonage
    • Wildix
    • Windstream
    • Zoom

Inclusion and Exclusion Criteria

Evaluation Criteria


Market Overview

Gartner Recommended Reading

Evaluation Criteria Definitions

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