Gartner Research

Top Technology Trends for CSPs in 2022: Enriched Anywhere Operations in the New Hybrid Workplace

Published: 29 April 2022

Summary

Future of work dynamics challenge CSPs to transform their operations for agility and greater productivity. To meet the challenge, CSP CIOs must reassess current collaboration and conferencing options that enable distributed workforce operations and collaboration equity.

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Overview

Opportunities
  • The new hybrid workplace has elevated the need for operational efficiency, with collaboration most at risk for those gathering in video meeting rooms to connect with remote participants. CSPs have an opportunity to reconsider and reconfigure their meeting rooms and conferencing systems to promote collaboration equity.

  • CSPs need more flexible options for meeting the unique information and collaboration needs of their distributed workforce. They have an opportunity to increase their options for anytime, anywhere communication through the deployment of newer asynchronous video applications.

  • Separated by distance and time zones, today’s hybrid workforce often lacks the means of efficiently co-creating and producing.

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Analysts:

Tom Eagle

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