Published: 13 July 2022
Cost management, service flexibility and end-user experience are critical considerations for successful managed mobility deployments. Sourcing, procurement and vendor management leaders can identify suitable managed mobility services using Gartner’s scoring for seven relevant use cases.
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Remote and hybrid work and associated enterprise policies further complicate management of large and/or geographically dispersed mobile estates.
Device-as-a-service offerings, bundling mobile devices with service subscriptions, and life cycle management services are now widely and globally available. However, there are limited industry governance standards, and offerings vary widely. The solutions that bundle mobile devices with life cycle management services are increasingly available.
Competitive differentiation is primarily based on operational quality, geographic or portfolio focus areas, and regional consistency.
Sourcing, procurement and vendor management (SPVM) leaders responsible for IT services and solutions should:
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- Cass Information Systems
- HCL Technologies
- Mobility MEA
- One Source
- Orange Business Services
- Vox Mobile
- Sourcing and Logistics Management
- Managed UEM
- Security Management
- Financial Management
- Program Management
- Secure Access to Information
- Resource and Cost Visibility and Control
- Mobility Outsourcing
Gartner Recommended Reading
Critical Capabilities Methodology