Gartner Research

Critical Capabilities for Managed Mobility Services, Global

Published: 13 July 2022


Cost management, service flexibility and end-user experience are critical considerations for successful managed mobility deployments. Sourcing, procurement and vendor management leaders can identify suitable managed mobility services using Gartner’s scoring for seven relevant use cases.

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Key Findings
  • Remote and hybrid work and associated enterprise policies further complicate management of large and/or geographically dispersed mobile estates.

  • Device-as-a-service offerings, bundling mobile devices with service subscriptions, and life cycle management services are now widely and globally available. However, there are limited industry governance standards, and offerings vary widely. The solutions that bundle mobile devices with life cycle management services are increasingly available.

  • Competitive differentiation is primarily based on operational quality, geographic or portfolio focus areas, and regional consistency.


Sourcing, procurement and vendor management (SPVM) leaders responsible for IT services and solutions should:

  • Use MMS providers to manage unpredictable voice

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  • brightfin
  • Calero-MDSL
  • Cass Information Systems
  • DMI
  • GEMA
  • HCL Technologies
  • Honeywell
  • ISEC7
  • Kyndryl
  • Mobility MEA
  • One Source
  • Orange Business Services
  • Sakon
  • Tangoe
  • Techstep
  • Telefonica
  • Vodafone
  • Vox Mobile
  • Wipro
  • Sourcing and Logistics Management
  • Managed UEM
  • Security Management
  • Financial Management
  • Program Management
  • Secure Access to Information
  • Resource and Cost Visibility and Control
  • Mobility Outsourcing
  • Logistics
  • Asia/Pacific
  • Europe
  • U.S.


Katja Ruud

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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