Gartner Research

Market Guide for Desktop as a Service

Published: 20 March 2023

Summary

The rapid increase in remote and hybrid work, as well as the need for business continuity, has made DaaS a major priority for organizations. I&O leaders can use the assessment of the market segmentation and use cases for DaaS in this research to make better investment decisions.

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Overview

Key Findings
  • Desktop as a service (DaaS) market spending grew by 22% in 2022 compared with 2021 and is forecast to grow by 19% in 2023 as I&O leaders continue to adopt DaaS to enable remote work.

  • The DaaS market has developed into three segments: self-assembled, vendor-assembled and vendor-managed.

  • Microsoft dominates the DaaS market due to license bundling, perceived network proximity with Microsoft 365 data and product terms that restrict which vendor’s clouds the Microsoft Windows versions of Microsoft 365 Applications can be installed.

Recommendations

I&O leaders responsible for digital workplace transformation and DaaS strategies should:

  • Identify the organizational fit for DaaS by assessing

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