Gartner Research

Market Share Analysis: ITOM, Delivery Automation Software, Worldwide, 2022

Published: 29 June 2023


Demand for tooling designed to enable modern application development, delivery, operations and employee experience resulted in the delivery automation market growing 13.7% year over year to reach an estimated $14.7 billion in 2022.

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Key Market Findings
  • The delivery automation segment of the IT operations management (ITOM) market grew by 13.7% in 2022, reaching $14.7 billion, up from $12.9 billion in 2021. The delivery automation share represents 32.8% of the total $44.9 billion ITOM market.

  • Digital platform conductors (71.1% annual growth rate [AGR]),container management (28.6% AGR), digital employee experience tools (24.7% AGR), and value stream delivery platforms (23.6% AGR) grew the fastest. By contrast, service orchestration and automation platforms (8.4% AGR) and network automation and orchestration (2.7% AGR) were the only segments to grow slower than the category average of 13.7%.

  • ITOM mainstays, IBM and BMC,

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