Published: 21 August 2023
The significant expansion of the public cloud MSP ecosystem has increased choice and market confusion. I&O leaders can use this research to learn how to improve their MSP selection process by including four vital dimensions in their assessments.
A managed service provider’s (MSP’s) capabilities can vary widely between the different cloud providers and different industries it claims to support.
The urgency to resolve near-term cloud challenges distracts IT leaders from assessing an MSP’s potential for longer-term cloud adoption needs.
An MSP without focus on regional and industry-specific capabilities may support an industry-agnostic cloud-IaaS-based environment, but will fail to understand industry-specific business advantages provided by cloud adoption, or fail to support the regional specificities required by a subset of customers.
The expectations of agility, flexibility and innovation linked to the cloud paradigm challenge traditional IT service delivery models.
I&O leaders planning
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