Published: 09 January 2024
Government CIOs will continue to respond to GenAI hype, risk and opportunities in 2024. Along with the pressure to help their organizations achieve their mission through the strategic use of technology, they will see new approaches to governance and decisions around these technologies.
AI has been identified as “game-changing” technology by many governments, but risk and uncertainty are slowing its adoption at scale, with early progress being dominated by capabilities embedded in commercial product offerings and pilots.
Government executive leadership’s pressure to do more with emerging technologies to simplify government service delivery and fill gaps in skills and resources in operational delivery will drive a resurgence around automation technologies and initiatives.
Strategies, focused on increasing the impact of technology investments on mission outcomes and reinforcing the value of IT, will see accelerated adoption of contemporary practices like human-centered design (HCD).
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