Published: 23 January 2024
I&O leaders deliver stable services built upon changing technology platforms; however, business conditions are changing as rapidly as technology. I&O leaders should use these four predictions to stabilize operations as organizations further adapt to the changing conditions.
Organizations using outdated modes of service and operations management are failing to keep up with business demands for increased agility, innovation and customer experience.
The ability to provide consistent support to an increasingly distributed enterprise continues to be inhibited by legacy operational tools and processes that often do not provide adequate support for changing needs.
I&O organizations are being asked to launch sustainability initiatives to align their current IT carbon footprint with corporate sustainability goals, yet many struggle with getting initiatives to launch.
Enable business innovation by reorienting IT teams to collaborate in the delivery of self-service platforms.
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Analysts:
Padraig Byrne, Mark Cleary, Rich Doheny, Miguel Angel Borrega, Pankaj Prasad, Martin Caren
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