Gartner Insights Abstract

What Is the Risk of Actually Losing Your Cloud Provider?

Published: 22 February 2024

Summary

Sudden suspension or termination by a cloud provider has a very low degree of probability. Nevertheless, executive leaders should ensure that suspension and contract nonrenewal risks are properly assessed and that cloud contracts are negotiated to minimize potential risks.

Included in Full Research

Overview

Impact
  • Technology vendors have demonstrated the willingness to “deplatform” undesirable customers. Because organizations often depend on key public cloud providers for business-critical applications, executive leaders are reevaluating public cloud risks in light of such actions.

Recommendations
  • Instruct your legal, sourcing, procurement and vendor management (SPVM) and risk management teams to collaboratively determine your organization’s likelihood of breaching a cloud provider’s terms of service or acceptable use policy (AUP) and be unwilling or unable to cure that breach. This will help you determine how best to address these risks in your cloud contracts.

  • Evaluate other high-impact contract event risks, such as a cloud

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Analysts:

Lydia Leong

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