Gartner Research

Reconfigure and Build Resilience in Your Workforce Model of the Future

Many workforce models are too static, rigid and slow to effectively keep pace with the need for digital acceleration.

Analysts: Lily Mok, Rob O'Donohue, Christie Struckman & Jose Ramirez

As the impact of the global pandemic and economic crisis continue to unfold, businesses must navigate new disruptions and uncertainties in their geographies, industries, and market environments to sustain and thrive. The new workforce model must balance the immediate need for recovery through digital acceleration with the longer-term goal of building an adaptable, cost-efficient and high-performing workforce.

As businesses stabilize, recover and renew for growth, IT leaders can use this research to seize the opportunity to reshape the future of work and reconfigure their workforce model to improve resilience and achieve optimal performance.

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