Gartner Research

Digital Business Acceleration: Leadership Tactics for Faster Progress

Board members want IT leaders to accelerate digital business, but it can be challenging to maintain that accelerated pace of change over time.

Analysts: Kristin Moyer, Hung LeHong, Mark Raskino, Jorge Lopez, Stephen Smith & Chris Howard

For many, the onset of COVID-19 spurred rapid action to get digital commerce; contactless, remote customer relationships; remote learning; and working from home up and running within days and weeks. CEOs and boards are now signaling they are accelerating digital business, but the surge of energy that existed at the onset of the crisis has waned as the situation has dragged on without a clear endpoint. 

IT leaders can use this research to speed up progress and effectiveness by unleashing force multipliers, banishing drags, redirecting resources and winning differently.

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