Gartner Insights Abstract

预测2024:人工智能将如何影响分析用户

Published: 14 March 2024

Summary

分析和人工智能持续碰撞,对多个领域产生冲击。数据和分析领导者必须应对人工智能分析和数据科学生态系统、用户行为、角色和决策的影响,才能充分把握新兴机遇,控制未知风险。

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概述

主要发现
  • 人工智能(AI)正快速改变业务线用户利用分析平台制定决策的方式,更多用户通过使用增强分析能力来使用此类平台。

  • 分析内容创建者和消费者的界限变得模糊。这是因为,在AI的加持下,这两类人群都能够获取与自身工作流完美匹配和集成的洞察。

  • AI正在重塑数据科学人员的职责。针对复杂决策的增强和自动化功能,让技术水平较低的用户也能够承担更复杂任务,进而发挥更大的作用。

  • AI赋能型分析体验的可组装性增强,智能应用与无头架构和行动框架的集成,打破了分析和商业智能(ABI)平台和业务应用的界限。

建议

负责支持分析和AI解决方案的数据和分析(D&A)领导者,应:

  • 评估需要由AI解答的业务问题,并确定主要利益相关方对于此类解决方案的青睐程度,以确保这项技术能够得到采用,并对业务目标产生积极影响。

  • 在数据素养计划中引入关于新技能的内容,使员工具备成为分析内容创建者所必备的技能。这些技能可能包括提示工程、公平性与偏见缓解、知识治理、统计,以及与数据和AI道德使用相关的政策及标准、隐私、风险和合规。

  • 引入AI,使技术水平较低的用户能够承担更复杂的任务,从而优化相对稀缺的D&A技术人才的价值。以有效和安全的方式实现可衡量的价值交付,支持用户主导型AI技术使用。

  • 组建平台和智能应用生态系统,借助开放式无头架构和新兴决策智能实践,将洞察与行动联系起来

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Analysts:

Edgar Macari Peter Krensky Afraz Jaffri David Pidsley Aura Popa Mike Fang Rita Sallam Julian Sun Radu Miclaus

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