Published: 22 April 2024
Procurement’s transformations are frequently met with resistance by employees who are reluctant to adopt new processes. This research will guide CPOs to use behavioral psychology in change management to motivate employees and improve workflow adoption for successful change initiatives.
Seventy-one percent of procurement leaders have found resistance to change to be a core challenge to successfully transforming their function.
Procurement traditionally relies on teaching employees how to adopt new processes by communicating why the change is being made.
A traditional communication-based approach to change management is ineffective at motivating employees to adopt change broadly and quickly, blunting and slowing the success of transformation initiatives.
Chief procurement officers (CPOs) can increase the success of change initiatives by applying principles of behavioral psychology to:
Discover the reasons for slow change adoption by determining how the change makes the employee’s job more difficult
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Analysts:
Nivedita Bose, Ryan Tandler
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