Published: 22 April 2024
I&O leaders responsible for technology investments are adopting new IT operations technologies to improve speed and enhance reliability. To successfully adopt technologies that meet these criteria, they must inform their investment decisions by benchmarking their plans with those of their peers.
I&O leaders are aggressively pursuing IT operations technologies with 56% in deployment phases, 44% in pilot and none in the planning phase. All of the technologies in the deployment phase are expected to be fully implemented by year-end 2024.
Improving speed and agility was the most cited primary value factor for adoption of technologies in the operations wedge with 50% of the vote share, followed by enabling resilience and reliability at 25%.
Cybersecurity risks and technical incompatibility remain the biggest challenges to the adoption of technologies in the operations wedge while high or unpredictable costs are a rising concern.
I&O leaders
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Analysts:
Infrastructure and Operations Research Team
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